FAQ
1. What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, and American Express. We also process payments through third-party platforms like PayPal and Stripe.
2. How much does shipping cost and how long will my order take to arrive? Shipping costs vary based on your location and the products purchased. You can get an accurate estimate by entering your zip code on the cart page before checkout. Orders will be packed and shipped within 3 business days. Most standard orders ship from Pennsylvania, USA, and typically arrive in 5-7 business days via FedEx Ground, UPS, or USPS.
3. What is your return policy for physical products? We accept returns for physical products within 14 days of receiving the product. Items must be unopened, in their original packaging, and with original tags attached to be eligible for a refund or exchange. More details are available in our Refund Policy.
Refund or exchange requests must be approved by a customer service representative. Please fill out our contact form to get a return request started.
4. How do I choose the right stabilizer for my project? Choosing a stabilizer becomes much easier when you consider your fabric, embroidery design, and how you want the finished project to look and feel. Design density, stitch count, laundering, and whether the support should remain or disappear can all affect your choice.
These recommendations are a great starting point, but there is rarely only one stabilizer that will work for a project. If your Designs by JuJu project instructions recommend a specific stabilizer or number of layers, start there.
- cutEZ Cut-Away Stabilizer: A strong, traditional cut-away that provides lasting support. A great choice for dense or high-stitch-count embroidery and projects that need firmer support. It can also be a good choice for stretchy fabrics when the design needs more support.
- magicMESH Cut-Away Stabilizer: A soft, lightweight cut-away that provides lasting support without adding a lot of bulk. A great choice for many in-the-hoop projects, garments, baby items, and other projects where you want the finished piece to stay soft and flexible. It can also be layered when more support is needed.
- magicMESH+ Fusible Cut-Away Stabilizer: Provides the same soft mesh support as magicMESH with the added benefit of being fusible. It is especially helpful for stretchy or slippery fabrics or anytime you want more control while hooping and positioning your fabric.
- tearEZ Tear-Away Stabilizer: A great starting choice for stable woven fabrics and light-to-medium-density embroidery when permanent backing is not needed. The excess stabilizer tears away after stitching.
- magicMELT Water-Soluble Stabilizer: A wash-away stabilizer for projects such as freestanding lace, freestanding applique, sheer fabrics, and delicate embroidery where you do not want stabilizer remaining in the finished project.
- loftySOFT™ Batting: Adds soft loft and dimension to quilted and in-the-hoop projects. Batting and stabilizer have different jobs, so loftySOFT™ does not replace the stabilizer recommended in your project instructions.
- fuseEZ Fusible Interfacing: Adds soft, permanent body and structure to fabric. Interfacing and embroidery stabilizer have different jobs and may both be used in the same project.
Stitching on a towel, fleece, sherpa, or another raised or textured fabric? Use an appropriate water-soluble topper on the front of the fabric to help keep the stitches from sinking into the fibers. The topper works with the backing stabilizer selected for your fabric and design. It does not replace it.
Still not sure where to start? Check our Machine Embroidery Stabilizer Guide for more help choosing the right DBJJ+ product for your project.
5. If I spend $20 (USD) do I receive DBJJ Free Gift(s)? No. Designs by JuJu and Designs by JuJu Plus are separate websites with separate promotions. Designs by JuJu's Free Gift(s) promotion is only for customers who add $20+ to their cart on Designs by JuJu. Please visit our other site once you have completed your supply purchases.
6. What is your thread brand? Our thread is an in-house DBJJ+ brand, designed and curated specifically for embroidery and sewing projects. We aren't reselling a third-party thread line — it's our own.
7. What is the difference between your brand thread and others? Technically, not much — and that's the point. Our thread is 100% polyester, 40wt embroidery thread on 1000m/1000–1100 yard spools, which is the industry-standard spec for machine embroidery thread. So JuJu's thread is playing in the same lane as the big names, not a lighter or heavier alternative — you're getting the same weight and fiber type you'd expect from any established embroidery thread brand. Where we differ is in how we curate it: our packs (like the 12-Pack Happy Colors, 12-Pack Patriotic, and 6-Pack Basics) are put together in-house with color assortments chosen to work well together for the projects our customers stitch most often.
8. Can I purchase individual spools? No, our thread is sold in packs only (6-pack or 12-pack), not as individual spools.
9. Can I mix and match to create my own bundle? No, our thread packs come as pre-set color assortments and cannot be mixed and matched into a custom bundle.
10. Where can I find more resources on how and when to use stabilizers? Our Stabilizer Guide on Designs by JuJu is an amazing resource for all your questions! You can also visit our YouTube channel for tips, tricks, and inspiration!